My microphone isn't working | Community
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Newcomer
dannal1
Newcomer
October 20, 2021
Question

My microphone isn't working

  • October 20, 2021
  • 3 replies
  • 0 views

My microphone has suddenly stopped working in Zoom. I've recently upgraded to Windows 11 but I don't know if this is anything to do with it. I've uninstalled and reinstalled Zoom and I've checked that all the device drivers are up to date.

 

Zoom tells me that the device is not working properly.

 

I've spent hours trying to sort the problem today and I'm out of ideas. Can anyone help?

    3 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 20, 2021

    Hi @dannal1 

     

    I would ensure you are running the 64-bit version of Zoom:

     

    https://zoom.us/client/5.8.1.1435/ZoomInstaller.exe?archType=x64

     

    D
    Newcomer
    dannal1Author
    Newcomer
    October 20, 2021

    Hi Rupert.

     

    @Rupert wrote:

    Hi @dannal1 

     

    I would ensure you are running the 64-bit version of Zoom:

     

    https://zoom.us/client/5.8.1.1435/ZoomInstaller.exe?archType=x64

     

    Yes, I have the latest 64-bit version installed. I also just tried rolling back to Windows 10 but it still didn't work. I'm back on Windows 11 now...

    M
    Newcomer
    majosearosemena
    Newcomer
    November 12, 2021

    Hi! I am having the same problem, also recently upgraded to Windows 11. Did you find any solution?

    D
    Newcomer
    dannal1Author
    Newcomer
    November 13, 2021

    Hi! Yes, I did. I was helped by a Zoom staff member.

     

    There are two settings to change.

     

    1.

    Within Zoom, go to Audio settings.

    Select 'Advanced' at the foot of the screen.

    Select “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”

     

    Then...

     

    2.

    In Windows Settings, go to Control Panel → Hardware and Sound → Sound

    In Sound, right click the device (i.e. the microphone) being used and select Properties
    ​Click on Advanced tab, then uncheck “Enable Audio enhancements”, and click apply.

     

    This worked for me but you might have to do a reboot after you've changed the settings.

     

    Good luck!

     

    Dave

     

    D
    Newcomer
    dannal1Author
    Newcomer
    November 19, 2021

    Hi! Thank you for this. Unfortunately I followed the steps and also restarted my computer and still didn't work 😞 how did you reach out to a Zoom staff member to get help?


    I contacted Zoom Support.

     

    https://support.zoom.us/hc/en-us

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