I no longer receive an email when someone joins my meeting | Community
Skip to main content
F
Newcomer
Frickerbasket
Newcomer
February 1, 2022
Question

I no longer receive an email when someone joins my meeting

  • February 1, 2022
  • 2 replies
  • 1 view

I used to get a handy email when someone had joined my personal meeting room and was waiting. I could click into the link in the email and connect with them without fail. I no longer receive these. Now I'm always guessing if they are there or not, are they waiting, if I start the meeting can they find me, etc.  I have missed several connections because of this. Has something changed? I checked my setting, the box to check to get an email when someone joins is still checked. Help!

      2 replies

      R
      Community Manager
      rn-zm
      Community Manager
      February 1, 2022

      Hi @Frickerbasket only the host of the meeting will receive this email. This email notification is triggered if:

      • An attendee is waiting for the host to start the meeting (join before host is disabled and waiting room is enabled)
      • An attendee has joined the meeting before the host (if the join before host setting is enabled and waiting room is disabled)

      Your email maybe bouncing back as well, you've ensured its enabled from https://zoom.us/profile/setting --> Under Email Notification, click the When attendees join meeting before host toggle to enable or disable it? 

       

      If you've double-checked all scenarios above ^ this may need to be investigated by our Support team! Let me know your findings and looking forward to your reply! 

      S
      Explorer
      sweile
      Explorer
      April 11, 2023

      I've had the same problem recently where I'm not receiving an email if someone joins my personal meeting room.  All the settings look correct.  Did you ever find a solution?

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.