Error when reporting spam + error in account status for support

Hello,

I'm at a bit of a loss and so frustrated right now - during a live Zoom call today, a spammer got through the password and showed inappropriate imagery.  In trying to report this individual after the Zoom meeting, I continually get a "501 internal error" from Zoom every time I try to complete the reporting process.  I've tried this on several devices.

Then, in trying to contact support, I see that I'm not eligible for direct support because, according to support, I'm on the basic/free plan.  I am, however NOT on the free plan, and paid for a year of Zoom Pro, which is detailed in my billing history.  Somehow, the wires are crossed.

Can anyone help me break through this mess?

Thank you kindly for your help!