Newcomer

Question

Error message when trying to add alternative host

Forum|Forum|3 years ago
November 9, 2022
4 replies
194 views

I'm trying to assign an alternative host to my personal meeting room. When I try to do so, I get the error message "Unable to assign "***********" as an alternative host because the user cannot be selected at this time". Any idea why? Thanks in advance.

Ray_Harwood

Community Super Champion | Customer

Your alternate host must be someone on your account, and licensed.

See the details of using the Alternative Host in this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/208220166-Designating-an-alternative-host

If you feel like your Alternative Host fits the requirements, we can discuss further.

R

rhultman

Newcomer

I am having this problem as well. I created an organization (Simply Mobilizing USA) and added a user to the organization (***@gmail.com). He is a licensed Pro users. He received and confirmed the addition. I had him confirm he was at the appropriate Windows App level. I then tried to create a meeting and add him as Alternate Host but got the message "Unable to add ***@gmail.com as an alternative host because the user cannot be selected at this time."

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @rhultman.

I'm unclear about something... it sounds like you created a new organization. Both the Host and the Alternate Host have to be on the same organizational account. You can invite the user you created to join your account; see this Zoom Support article for details:

https://support.zoom.us/hc/en-us/articles/360028938451-Adding-existing-users-to-a-paid-account

If the person is on the same account, then it's possible that some portion of the information is cached by the web page you're on, and re-loading the web page before continuing might help. But it seems to be an indication that you typed in a name that isn't on the same account as you.

R

rhultman

Newcomer

I did just create the new organization, then added the user who had a paid Pro account. The user received the email and confirmed it. I tried to create a meeting and add him as Alternate Host and it failed. I logged off, then back on. Failed again. I find it strange that clearing cache would cause this. I switched to a completely different browser, logged into Zoom, created the meeting, added him as Alternate Host and got the same error message. Attached is a screenshot showing the organization (Simply Mobilizing USA) and the linked account for ***********.

S

sstieg

Newcomer

Why does this have to be complicated? Why not just let us add the email we wish to have as co-leader, as long at they are registered on Zoom?

K

kjhartma

Community Champion | Customer

Are we sure this is something we can do? I just looked in my personal room and I don't see an option to add an alternative host to my personal room? Is that controlled by an admin on the account maybe?

MGSR

Community Manager

Hi @kjhartma

I'm sorry for the late response. Users can add alternative hosts but they would need an account level setting from the account owner or admins.

You can read more in this article.

Have a great day!

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded