Changing roles - documentation not adding up | Community
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Best answer by Bort

Hi @scott_mcdonald 

The default Admin role does not provide the ability to promote other users to the Admin role. You will need to: 

  • Have the Owner promote this user to the Admin role for you or...
  • Have the Owner customize the default Admin role to include role management permissions
    (they can also create a custom "Super-Admin" role for just you, if giving all admins that access is too much). 

Hope that helps, but let me know if you have any other questions. 

1 reply

Bort
Employee
Employee
August 24, 2022

Hi @scott_mcdonald


The most likely cause is that you don't have the necessary permissions to promote someone else to Admin. Are you the owner of the account, or have a custom role with elevated permissions? 

Newcomer
August 24, 2022

Hi Bort,

 

I'm not the account owner, but do have Admin permissions.  

Bort
Employee
BortAnswer
Employee
August 24, 2022

Hi @scott_mcdonald 

The default Admin role does not provide the ability to promote other users to the Admin role. You will need to: 

  • Have the Owner promote this user to the Admin role for you or...
  • Have the Owner customize the default Admin role to include role management permissions
    (they can also create a custom "Super-Admin" role for just you, if giving all admins that access is too much). 

Hope that helps, but let me know if you have any other questions.