I am the listed "owner" of a Pro Plan account, with two licenses, but the account was setting up by a previous employee (since left the agency).
I have run into several meetings settings that are grayed out with the disclaimer "Locked by Admin" -- as the site owner, I should be able to change these, but I can't find any way to change that lock. More specifically, I tried to turn on file sharing via Chat and that setting is locked.
Hello,
The account “owner” has the highest admin privileges of any admin role.
Your screenshot indicates you a trying to change a setting in your personal settings that is locked at the account level.
You need to first change the setting at the account level and then change it at the personal level.
Have a read through this support document to get a better understanding of how to change global account settings as an admin.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062734
Regards
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