Cannot record to cloud

You can either set up your session to record automatically, or you can press record when you are in session. Both methods are explained below.

You can also set up your session to record to the device on which you are hosting the session, and/or to record to the Cloud. We recommend you record to the Cloud, due to the large file sizes generated by Zoom recordings.

To enable Cloud recording log in to your Zoom account and navigate to your Settings. Go to the Recording tab and ensure that the Cloud recording option is enabled. This is a global setting that you only need to enable once; you do not need to do this every time you run a Zoom session.

Hello @raihanjp ,
My name is Brandon. Thanks for joining the Zoom Community! To add to this, if you are a part of another account, meaning that you are a member of the main Zoom account, sometimes the Admin will turn off or (disable) cloud recording for the entire account. Suppose the cloud recording option is greyed out or not click on it to enable (turn on). In that case, the account administrator may have decided that cloud recording is not suitable for the account due to the organization's storage options. In that case, you will have to record locally and store your recordings. One choice that you can make is to create a Google Drive as I have. It is a good option for storing any data, not just recording storage. 

I hope this helps!

B!

After following the step-by-step instructions in Zoom, I have managed to set my preferences.

Despite this, I am still unable to record my meeting in the cloud. There is no option to record into the cloud in my Zoom apps.

What suggestions do you have for me? Thank you!

Using Zoom's step-by-step instructions, I set my preferences.

Even so, I can't record my meeting in the cloud. I can't record into the cloud in Zoom.

How can I improve? Thanks!

My preferences have been set up after following the Zoom step-by-step instructions.

The cloud recording function still does not work for my meeting. In my Zoom apps, cloud recording is not an option.

Hello,

Cloud recording is only available for paid accounts. Are you using a paid or free account?

Regards

If my reply helped, don't forget to click the accept as solution button!

I'm running into the same problem. I followed the steps outlined in this article entitled "How to enable or disable cloud recording":

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063923

I have a paid account. When I click "Record" during a meeting, it offers no option to record to the cloud, and records locally only.