Cannot connect to account and bug with "Unstable network, tap to reconnect" | Community
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Newcomer
Dima_Zh16UA
Newcomer
November 16, 2023
Question

Cannot connect to account and bug with "Unstable network, tap to reconnect"

  • November 16, 2023
  • 7 replies
  • 0 views

Hello, I have problems with Zoom accounts and app on Android.

I gain notification "Unstable network, tap to reconnect" (All my relatives have this notification too). I decided to delate cache and data in phone settings and reinstall Zoom. After reinstalling problem was solved until I exited the application.

So when I reinstalled it again and had to log into my account, an error occurred. I received notification "Login failed. Failed to connect to Zoom".

Instead, I started entering the details of the second account and everything was fine until I was asked to enter a code from the mail.  The first time I got it. However, he did not work. I received a notification that it has expired. Then I clicked on the button to be sent another code, but it did not arrive in my mailbox.

I reinstalled Zoom a third time. I started to enter the data of the second account and the message about failed login appeared on this account: "Login failed. Failed to connect to Zoom".

Error codes: Don't have

Device type: OS Android of different versions

Zoom version: 5.16.6 (17128)

Location: Ukraine

    7 replies

    C
    Newcomer
    Coinflipper
    Newcomer
    November 16, 2023

    I am having the same issue, no error codes or anything,
    Also android device, located in Belgium

    I was able to get through and log in once again but then I was hit with the "unstable netword, tap to reconnect" again. My internet is fine, it happens on 5g too.

      R
      Newcomer
      Renfield
      Newcomer
      November 16, 2023

      Same in Myanmar too. Internet is fine but it keeps saying unstable network 

        M
        Newcomer
        Mikem1311
        Newcomer
        November 16, 2023

        i have the same issue, works fine on Windows Desktop but not Android App, located in UK

          A
          Newcomer
          appalloosa-cob
          Newcomer
          November 16, 2023

          Same here: At first "unstable network", now "failed to connect to Zoom" on Android. Desktop works.

           

            N
            Newcomer
            nfy2nfk07
            Newcomer
            November 16, 2023

            Facing the same issue "Unstable Network, Tap to reconnect" ... from Bangalore, India.

             

            Also faced Sign-In issue, only when all devices were logged out after logging into zoom via the browser is when it lets us Sign-In on the Android phone 

              R
              Newcomer
              roby873
              Newcomer
              November 16, 2023

              Hi all, get same issue "Unstable Network, Tap to reconnect"  from Italy

              Issue only on Android, on pc windows works well.

              If i reinstall APP on android works again, but after powering off/on android get same issue again (unstable network, tap to reconnect..)

                W
                Newcomer
                Wajeeha
                Newcomer
                November 16, 2023

                Having the same issue, works fine on Windows Desktop and Apple Products but not Android App, located Pakistan

                  R
                  Newcomer
                  Renfield
                  Newcomer
                  November 16, 2023

                  I have the same issue too. I hope they fix it as soon as possible 

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