Background Image Won’t Go Away – Shows as “None” but Still Active (Mac) | Community
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SandraB1
Newcomer
June 12, 2025
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Background Image Won’t Go Away – Shows as “None” but Still Active (Mac)

  • June 12, 2025
  • 4 replies
  • 5 views

Hi everyone,
I’m using Zoom on a Mac and had previously uploaded a custom background image. I’ve deleted the image, tried resetting my settings, uninstalled Zoom (even using Terminal and deleting library files), and reinstalled everything fresh. But the background still appears in every meeting — even though it shows as “None.” It’s like the image is permanently stuck and now labeled as “None.” Has anyone experienced this? Any tips to fully wipe the background from my account or force Zoom to refresh the virtual backgrounds?

Thanks in advance!
Sandra B1.

 

      Best answer by MGSR

      Hello @SandraB1,


      Welcome to the Zoom Community! We're glad to have you here. 

      It's possible that the background was uploaded directly to your computer instead of through Zoom.
      Once the meeting starts, a green video icon will appear in the top-right corner of your Mac's menu bar. Click the icon and uncheck 'Background' to remove the virtual background.

      Let me know if this helps or if you need further assistance.

      4 replies

      MGSR
      Community Manager
      MGSRAnswer
      Community Manager
      June 13, 2025

      Hello @SandraB1,


      Welcome to the Zoom Community! We're glad to have you here. 

      It's possible that the background was uploaded directly to your computer instead of through Zoom.
      Once the meeting starts, a green video icon will appear in the top-right corner of your Mac's menu bar. Click the icon and uncheck 'Background' to remove the virtual background.

      Let me know if this helps or if you need further assistance.

        S
        Newcomer
        SandraB1Author
        Newcomer
        June 13, 2025

        Thank you! It worked. 

        E
        Newcomer
        Etsme56
        Newcomer
        July 5, 2025

        Thank you!  I had this problems and could Not figure it out until I found this thread.  Phew, glad it's back to normal!!

         

        K
        Newcomer
        karensh
        Newcomer
        July 23, 2025

        I had the exact same problem. This suggestion fixed it - yay!!! Thank you!

        3
        Newcomer
        3JTexas
        Newcomer
        October 25, 2025

        I had the same problem, has been driving me crazy for months. To clarify further, the "video icon" is the internal Mac camera (FaceTime) icon, here you will find the image that is showing by default in the camera settings. Just click it and Voila!  Thank you for this post!

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