Audio does not work correctly for me on macOS (Always uses built-in audio regardless of settings) | Community
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mmynsted
Newcomer
October 14, 2021
Question

Audio does not work correctly for me on macOS (Always uses built-in audio regardless of settings)

  • October 14, 2021
  • 6 replies
  • 4 views

When I join or host a zoom meeting zoom does not use my headphones or headset but rather uses the laptop's audio.

 

OS: macOS 10.15.7 

Zoom: 5.8.1

Permissions: Zoom has be granted all permissions in system settings security.

System audio settings: The headset

  • Input "OpenComm by AfterShokz" Type Bluetooth
  • Output "OpenComm by AfterShokz" Type Bluetooth

The headset audio works for all system audio including other meeting software. 

Zoom preferences/ audio settings: 

  • Speaker: "OpenComm by AfterShokz" (also tried same as system)
  • Microphone: "OpenComm by AfterShokz" 

When I use the audio test, and when I am in an actual meeting, the laptop speakers are used rather than the headset.

I have no way of known which mic is being used by zoom, the headset or the built-in mic. (Both "work");

 

How do I get Zoom to actually use the audio that it says it is using?

 

      6 replies

      R
      Newcomer
      reo
      Newcomer
      October 16, 2021

      I am facing the same issue in Windows when I am hosting meetings from my site. 

        M
        Newcomer
        mmynstedAuthor
        Newcomer
        October 17, 2021

        Interesting. I expected this to be specific to macOS. I have uninstalled zoom, removed all traces, including configuration files, preference, etc. then re-installed, and have the same issue as before.

         

          C
          Newcomer
          Cyn77
          Newcomer
          November 12, 2021

          I'm having the same problem with Windows 10 with all of my headsets even after doing the testing and it's a green from there. NO JOY no one can hear me and I sound dead in my own headset

          M
          Newcomer
          musicman_1234
          Newcomer
          May 19, 2022

          Hey there! 

           

          So I am using Zoom on an Apple Silicon Macbook Pro.

           

          I was facing this same issue, and all i did was update to the latest OS and voila! Everything works just fine.

           

          Best of luck comrade,

          Coolguy

          B
          New Member
          Brian Peterson
          New Member
          February 20, 2026

          I'm also using MacBook and facing same issue i have a meeting fir my site 

          M
          Newcomer
          mmynsted1
          Newcomer
          June 7, 2022

          Ages ago I had turned on "Audio Hijack", the actual name. It let me improve audio for recording etc. It was taking the audio, as I had it set up. This is what prevented the headsets from working. This was not a problem with zoom or audio hijack. It was me forgetting this was setup. 

          F
          Newcomer
          frlegendsapk
          Newcomer
          November 25, 2022

          I am facing and trying to get over the same error in my windows laptop when i am trying to host meetings for my site.

          B
          New Member
          Brian Peterson
          New Member
          February 20, 2026

          To make Zoom actually use the selected audio, ensure the correct microphone and speaker are chosen in Zoom’s Audio Settings, check your system sound settings, and test audio before joining; restarting Zoom after changes often helps.

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