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Newcomer
Michelle2017
Newcomer
August 16, 2021
Question

Alternate Host

  • August 16, 2021
  • 3 replies
  • 1 view

I am trying to add an alternate host to a meeting I am scheduling.  This person has a person zoom account with meeting ID and everything.  Every time I try to add them as the alternate host I get an error that his email or name cannot be found.  Need help asap

      3 replies

      Nafi
      Community Champion | Partner
      Nafi
      Community Champion | Partner
      August 16, 2021

      I reply already but why it not show up.. weird..

      Nafi
      Community Champion | Partner
      Nafi
      Community Champion | Partner
      August 16, 2021

      Please make sure and check all Prerequisites

      Here is for your reference: https://support.zoom.us/hc/en-us/articles/208220166-Alternative-host?mobile_site=true 

       

      Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

      Bort
      Employee
      Bort
      Employee
      August 17, 2021

      Hi @Michelle2017 

      Please make sure the other Zoom user is someone on your same account and also have a license. You cannot assign Alternative Host to someone on a different Zoom account. More info about Alternative Host can be found on the support site. 

       

      Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

       

      M
      Newcomer
      MiwaY
      Newcomer
      September 8, 2021

      Hi I've tried the solution you described, but it still not working. I have the same issue as Michelle2017.

      Any email address that I include as Alternative Host, it shows as not able to find, although I know that those accounts are licensed. 

      Bort
      Employee
      Bort
      Employee
      September 9, 2021

      oh.... I'm not sure, because our account was created by our employer.

      Would having same account number also affect the ability to edit Polls?

      thank you very much for your reply!


      Hi @MiwaY 

      If your account was created by your employer, that should mean that you are both on the same account, but you will need to confirm that. Not being on the same account is an often overlooked prerequisite for Alt-hosting. 

      Not sure what you mean by the ability to edit polls. Is that something you cannot do in your account, or in a specific situation? 

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