Admin Dashboard - Live Meetings - Cannot see participants | Community
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A
Newcomer
amotta
Newcomer
January 6, 2022
Solved

Admin Dashboard - Live Meetings - Cannot see participants

  • January 6, 2022
  • 4 replies
  • 3 views

Hello.

I am in the Admin dashboard and clicked on a live meeting in progress to try and determine the participants who have attended.  The list has multiple entries of either "Name Unavailable" or "Name Unavailable (Guest)" and when I click on one of the entries the name is still "unavailable" under the participant field. 

I have attached a screen grab showing what I mean.

How can I change settings or enable ability to see the participants or "Display Name" of the participants attending?  

Wish to use this to help audit attendance for group sessions.

Thanks.

Alex

 

    Best answer by igorn

    There may be a way for you to have this information within the Zoom Portal as well but it would require an amendment to the BAA. Please reach out to your account team/sales team in order to explore that possibility.

     

    4 replies

    igorn
    Employee
    igorn
    Employee
    January 6, 2022

    Hello!

     

    It sound like your account may have HIPAA compliance enabled. If so, this is likely why you are not seeing the names of the participants.

     

    A
    Newcomer
    amottaAuthor
    Newcomer
    January 6, 2022

    Yes.  I assumed that may have been the case.  Was hoping to find a way to confirm participant attendance for group sessions with patients via the Zoom system interface rather than needing to implement manual methods. Thank you Igor!

     

    igorn
    Employee
    igornAnswer
    Employee
    January 6, 2022

    There may be a way for you to have this information within the Zoom Portal as well but it would require an amendment to the BAA. Please reach out to your account team/sales team in order to explore that possibility.

     

    A
    Newcomer
    amottaAuthor
    Newcomer
    January 6, 2022

    Thank you Igor.  Yes I am thinking the same thing.  Administrator access in the dashboard should hopefully be able to allow one to create reports or audit past meetings / attendance.  Electronic Health Record and Charting systems have this ability to run reports with patient information presented in them.  I submitted a ticket.

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