2 SSO logins, can't switch

Is your Zoom client installation managed by IT?

@chgboyd  Did you follow steps here? If so, where did the process fail?

https://support.zoom.us/hc/en-us/articles/201362383-Signing-out-and-switching-between-accounts

Looks like the problem/topic is marked as solved -  it isn't is it? 

@Eaganeer Can you please remove the "Solved" status from this? There's no solution to this in this thread. I'm also experiencing this issue and it's infuriating. It's effectively rendered my second SSO account unusable.

I have solved this issue on my own(MAC). It's probably not IT as some might suggest, rather it's a browser setting. Zoom's Sign-in protocol looks like it uses your domain's method of signing into zoom when selecting SSO. Some of us like to save login information and sometimes have it Auto-login. Both my spouse and myself have a personal computer and work at the same institution and have both signed in to our own zooms using the SSO sign in launch page which usually signs us in automatically if it's been less than a few hours. I'm not sure what our IT department has it set to. This can be also fixed by clearing your cache. So depending on which browser you might be using, it will drive everyone nuts until they delete their cache. I was dealing with this with 2 differnt browsers and did not catch on until it dawned on me that my wife uses Firefox and I use Chrome. I wasn't paying attention that clicking on the SSO, the default browser is set to Firefox, so once i deleted the history for the past 2 hours, it finally brought up the actually credentials login page for our Company. 

I hope this works for everyone and if it does, they need to make this a sticky. Trying to find a solution for this was a nightmare.

I found a quick workaround to the issue today if anyone needs it. I teach at several institutions, which all require SSO logins. After authenticating a new SSO login tonight I encountered the issue. Signing out or switching account did not prevent Zoom from automatically using one of the SSO credentials immediately upon selecting SSO.

Workaround on Desktop Client:

1. open desktop client,

2. toggle the zoom.us to zoomgov.com,

3. select SSO under the prompt to enter company domain and dropdown,

4. revert to zoom.us,

5. enter domain related to SSO credentials,

6. login

Let me know if you find this helpful.

This is an old post, but I recently experienced the same issue when I needed to borrow my wife’s laptop to take a meeting scheduled in my Zoom account. Signed her out of the client, SSO’d into my account, then couldn’t SSO back into hers. 

My workaround: Clear the browser cache. After that, it wasn’t automatically going to my org’s SSO page and passing me through to the client. Instead, I was prompted for the domain and was able to enter hers so that she could sign in again.

After a couple of hours trying to understand where Zoom was taking its authoritative "force to SSO on the company Zoom", I finally discovered it.

On MacOS, it's in: /Library/Managed Preferences/your_username/us.zoom.config.plist

Simply delete that file (and you will need to be root to do that), exit all your browsers, sign out of Zoom, then exit Zoom and start it again. I was then prompted which company I belong to and could sign it with the other SSO account.

Something in this thread worked! Either messing with the zoom.us.ini file or the registry - in the beginning it did not, but then suddenly did, and I was allowed to chose the institution again. 

Jesus, ZOOM, just add a field of the institution to the logon screen, with "leave blank if not sure" comment! I was doing Brave Talks with my students for half a year because of this bug?