Access restricted. (200) error on https://zoom.us/role#

Forum|Forum|1 year ago
March 5, 2024
4 replies
32 views

Hi all,

I am trying to add the Zoom connector by Fivetran app on the marketplace and I am running into this error.

On the requirements section, it says:

"

You are missing the following user role privileges to add the app.Edit on Web Portal

API Features>View "Chat channels""

I tried to go to the https://zoom.us/role edit url but i am then shown this error code "Access restricted. (200)"

I am confirm I am an admin for our org's account. My co-worker who has company owner role access, is getting the same error while trying to replicate the steps.

Any idea how to fix this?

Many thanks!

Zoom Apps

bstrelko

Community Champion | Customer

Just want to confirm - the account owner cannot access zoom.us/role when logged into their account within the org, correct?

H

hs_nsn

Newcomer

Hi, I have the same issue with fivetran app too. Both owner and admin cannot access zoom.us/role when logged into their account.

MGSR

Community Manager

Hello @bmathn, @hs_nsn,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the late response. We would advise double checking the account that they are logged in to.

Not all admins can manage roles, it's possible that the admin role that the admin is logged in to isn't allowed role permissions. But, all owners absolutely can manage roles so if they are logged into the owner account correctly they should see roles.

You may also check this article for using role management.

Let me know if you need further assistance.

M

Mrittika

Newcomer

So I have tried using the Owner Account and the Admin Account with complete access however I am still getting the same error: "You cannot install the app because you don't have the required permissions. Please contact your IT administrator for permission and try again. Edit on web portal " . On speaking with they directed me to you stating that this issue falls under your purview.

J

JDNyland

Newcomer

This post has been deleted.

I'm still having the issue as an admin and I'm curious to know what you did to resolve it?

Any ideas would be greatly appreciated.

Thanks!