Updating Zoom Meeting information by a delegate does not update on synced Outlook calendar

Old posted but worth updating:

Enabling or disabling bidirectional calendar sync
 

Understanding Bidirectional sync 2.0

Limitations of Bidirectional 2.0 Calendar Sync:

• Meetings with registrations and meetings using Personal Meeting ID (PMI) are not fully supported
• Google add-on and Chrome / Firefox extensions are not fully supported
• On premise Exchange not supported
• The bidirectional sync does not support the following scenarios:
• • When an assistant schedules a Zoom meeting for the host using the add-on but saves it to their own calendar instead of the host's calendar.
  • If the assistant updates or deletes such an event, the changes will not sync to Zoom.

This sounds like it could be related to the scheduling privilege/calendar integration rather than the meeting itself. Zoom supports delegates editing meetings on behalf of another user, but both users need the appropriate scheduling privileges and licenses.

I’d test one meeting by having the secretary edit it directly through the Zoom web portal, rather than Outlook or another calendar integration. If the changes stay in Zoom but disappear after the calendar sync, that would strongly suggest a synchronization or permission issue. Zoom also requires the relevant calendar permissions for delegated/shared calendars to be able to create, update, and delete events.

Since the added participants are also disappearing, I’d give Tier 2 the meeting ID and exact timestamps showing when the changes were made and when they reverted. That should make it easier for them to trace the sync activity.

Hopefully this gets resolved because a delegate workflow should be reliable enough for exactly this type of scheduling. pbskidsgames.us.com can be a quick break while waiting for the ticket update.