Delegated Scheduling using Zoom for Google Workspace not working for some users

Newcomer

Having this exact same issue.
Enabling or disabling shared access permissions does not seem to have any impact, unless the user has an administrator account.
Removing the extension from the workspace also achieves nothing.

Newcomer

Opting to update app permissions as instructed by the extension does not fix the issue. This only seems to have an effect on an administrator account where it behaves correctly. On any other (non-administrator) account, regardless of whether the shared permissions are enabled or not, it is currently not possible to setup a call using scheduling privilege in Google Calendar. I was able to replicate this behavior on multiple accounts with the same result. Removing the app from Google Workspace and adding it again does not solve the issue. The scheduling privilege is setup correctly and functions normally in the desktop client as well as in the web interface.

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F57

Newcomer

I joined Zoom Community five minutes ago to find out about this issue that I've been trying to tackle for a week, and literally, the first thread I saw was this one!

I'm getting a slight difference in wording with the error, it could be that I have a different role than the rest of you who have posted. Would love to hear if anyone has any updates.

Here's what I'm getting, copied straight off the Google Calendar event:

Failed to create meeting for [email] because Shared Access Permissions is not enabled.

Click here to visit Zoom Marketplace and enable "Allow this app to use my shared access permissions"for the Google Workspace app from the Shared Access Permissions column.
After enabling, remove this item by clicking "✕" and try again.

RDVxAuthor

Newcomer

You're just using a different pathway to utilize the same shared permissions, I think, and hitting basically the same error. Our impacted user was doing what you're doing initially, then we went to the Zoom for Google Workspace app at another EA's indication and had the same issue that you're seeing most of us reporting here. Same issue, different UI pathways, probably different actual outputs (in that Zoom for Google Workspace lets you do way more meeting configs ahead of saving the event).

Zoom for Google Workspace will be in the right sidebar if your organization has it installed at the Google Workspace level, though you may need to go to the very bottom right of the Calendar page and hit the left-carrot to pop out the side panel that the icon is on).

A temp fix is to make the impacted user a Zoom admin. Not great, but I'm using it for now.

RDVxAuthor

Newcomer

Hi all - two updates:

1. I made the test user having this issue a Zoom admin, went and followed the instructions (revoking and re-authorizing at https://marketplace.zoom.us/user/installed). The problem disappeared.

2. I then removed their admin status on Zoom, hit refresh on the Zoom for Google Workspace App, and the problem re-appeared immediately.

Making the person a Zoom admin is not necessarily a good solve, but I've passed the data over to support on my ticket.

Edit: Credit to @earlybird_it, who spotted this nuance first. Initially I thought you meant GSuite admin, but the test user already was one, so I tested w/ making them a Zoom admin, and got the above results.

Newcomer

Oh yeah sorry for not being more specific - it's the Zoom admin account that makes a difference and to my knowledge it's currently the only way around it. I only figured this out after a couple of hours of testing and eliminating potential causes. I was able to recreate the faulty behavior on all accounts (tested roughly 3) except for mine, which is the only one which happens to be the administrator.

Newcomer

Since there is no fix, my only option is to assign administrator roles for all our EAs. However, I absolutely do not want 6-8 additional people to have access to all account settings etc. I noticed there is an option to set up custom roles for specific users. My goal here is to create a custom role which enables the shared permissions but without giving them full admin access, even though I have a sneaking suspicion some of these necessarily overlap. I haven't been yet able to figure out which of the settings are crucial for making the Workspace integration work again. If anyone has figured this out, I would appreciate if you could share the information with the rest of us!

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ymuller

Newcomer

I'm encountering this at my org as well and haven't been able to successfully address it, so I am having our EAs work around it by scheduling through the Zoom Chrome Extension instead: https://chrome.google.com/webstore/detail/zoom-chrome-extension/kgjfgplpablkjnlkjmjdecgdpfankdle

This has worked without issue, although the meeting details and setup process is a bit different from what they are used to with the Google Workspace marketplace app. Might be something for folks to try.

Newcomer

We've tried the extension as well and it does indeed work, but the problem is that I have EAs who schedule calls for not just one but multiple people and with the extension it's not as easy to switch between the accounts. There's also the necessity of having to onboard everyone since they will most likely not figure out these things on their own.

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ymuller

Newcomer

We have EAs who are in the same boat and we were able to show them the setup quickly, but I hear you that it's an adjustment and can depend on their tolerance for change.

Newcomer

Several days later I received an official reply from Zoom to my ticket. What they suggested is the workaround I already managed to come up with. You have to create a custom user role in the web interface.

To resolve, kindly navigate to the Role tab and **create a new role** (you can name it how you want), and enable the **View** permission under User and Permission Management > Users. Once done, please add the affected user that will be doing the scheduling and advise them to sign out and sign back in to the Zoom for Google Workspace add-in as well as the zoom application to make sure changes will be applied accordingly.

This ain't no fix, it's just a workaround for something that used to work but it doesn't anymore, but I guess I'll take it as a temporary solution. Will this ever get fixed to work the same way it used to? Having received that kind of response from Zoom, I think I know the answer...

RDVxAuthor

Newcomer

@earlybird_it - I just got off a screen share with Support - they're escalating to Engineering for a review of what's happening on the back-end.

We may just get a resolution, given the number of customers it must be impacting. Until then, workarounds are the name of the game.

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F57

Newcomer

Over a year later and I still can't get the Zoom scheduling privileges to work properly.

I am an EA and my boss doesn't have control over the Zoom meeting when I schedule it for him using the Zoom Chrome extension workaround suggested above. That means that if he wants to record, start or stop the AI summary, or anything of the sort, he needs to go in to the invite and create his own Zoom link.

Any suggestions of quick fixes (or real fixes!) for the specifics I provided above? Any way for me to automatically make him cohost from Google Calendar so he has all the permissions?

Thanks!

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btothedouble

Newcomer

Any updates? I'm so screwed by this nightmare.