Zoom Events Tickets API: No confirmation email sent to registrants | Community
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takahara_yuuki
Newcomer
January 6, 2026
Question

Zoom Events Tickets API: No confirmation email sent to registrants

  • January 6, 2026
  • 1 reply
  • 9 views

Hi,

When using the Zoom Events Tickets API (POST /v2/zoom_events/events/{eventId}/tickets), tickets are created successfully, but no confirmation email is sent to registrants.

With the standard Webinar API (POST /v2/webinars/{id}/registrants), confirmation emails were sent automatically.

Is there a way to trigger automatic confirmation emails when creating tickets via the Zoom Events API?

Or is this a known limitation?

Thank you.

1 reply

ExpertswhoJohn
Community Super Champion | Customer
ExpertswhoJohn
Community Super Champion | Customer
January 23, 2026

hi ​@takahara_yuuki ,

I think the logic at present that if you create an invite via the API, you will have returned the registration information, including their join URL is returned.
People using such API, are currently expected to then use this information to send out their own emails about the information.,
The reminder emails are send out because they just work through the list of attendees.

I hope this helps

John

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