Cannot sign in to Windows desktop Zoom app | Community
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K
Newcomer
kfmnla
Newcomer
November 6, 2023
Question

Cannot sign in to Windows desktop Zoom app

  • November 6, 2023
  • 2 replies
  • 4 views

When I try to join a meeting using the Windows desktop app, I get the following message:

"Your app version needs to be 5.13.5 or higher to sign in.  Please contact your IT team to update your app."

This just happened today, all of a sudden.  It was fine for a long time before today.  I cannot login to the app to check for updates, etc.  What can I do to fix this?

    2 replies

    K
    Newcomer
    kfmnlaAuthor
    Newcomer
    November 6, 2023

    *Update*  I just ended up uninstalling the Zoom desktop client, and then downloaded and reinstalled a new version.  This should help.  I have a Zoom meeting later today so I will find out.

      T
      Newcomer
      TuyetVu
      Newcomer
      December 12, 2023

      Thanks a lot

      G
      Newcomer
      gregster1
      Newcomer
      November 7, 2023

      I tried installing the current version as well but that also didn't work. So I uninstalled the existing version of Zoom and was then able to install and run the newest version successfully.

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