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M
Newcomer
MAL-WI
Newcomer
October 23, 2024
Question

Zoom docs

  • October 23, 2024
  • 11 replies
  • 8 views

I just started to play with Zoom docs. I have a few Word files (.docx) that I tried to import. All I get is an error message -- "Import failed. Try again." There's no explanation. What can I do about it?

 

I would include an image and a file if It was allowed in this platform.

    11 replies

    L
    Employee
    Leilalala
    Employee
    October 23, 2024

    Hi MAL-WI, could you please share a screenshot of the error toast you encountered after the import? We’ll reach out to the engineering team to look into the issue.

    sofix001
    Employee
    sofix001
    Employee
    October 23, 2024

    Hi @MAL-WI you can upload the doc link and image in this thread, or ping me directly! We will look into it.

     

    Soph

    Zoom Docs PM

    M
    Newcomer
    MAL-WIAuthor
    Newcomer
    October 23, 2024

    Hey, @sofix001 . This communications platform says I do not have permission to load images. How can I get the screen shot and docx files to you?

    M
    Newcomer
    MAL-WIAuthor
    Newcomer
    October 23, 2024

    It says I do not have permission to load an image.

    How can I ping you directly?

    sofix001
    Employee
    sofix001
    Employee
    October 24, 2024

    @MAL-WI Just sent you a note!

    M
    Newcomer
    MAL-WIAuthor
    Newcomer
    October 24, 2024

    I attached the file in pdf format -- it wouldn't allow me to load the docx. If you can convert it back to docx, you might be able to see the error I'm getting from Zoom docs.

    D
    Newcomer
    DrSG
    Newcomer
    November 5, 2024

    Hi, I am having the same issue. 

     

     

    T
    Employee
    Tomegranate
    Employee
    November 12, 2024

    Hi @DrSG , Could you please copy the popup error message here? We will look into it.

    M
    Newcomer
    MAL-WIAuthor
    Newcomer
    November 5, 2024

    Are there any updates?

    sofix001
    Employee
    sofix001
    Employee
    November 12, 2024

    @MAL-WI sorry about the delay and appreciate your patience. I have just emailed you on this - 

    Our engineers were not able to re-produce the issue with the files you shared via emails. Could you confirm if any sensitive data was removed before sharing? If so, the sensitive data might have affected the import.

     

    Also, with our latest release (deployed over the weekend), we’ve optimized the import feature and addressed several known bugs. Could you try again and see if it worked?

     

    Thank you!

     

    Soph

    Docs PM

      D
      Newcomer
      DrSG
      Newcomer
      November 13, 2024

      Thank you, the update that you did has solved our issue.

        sofix001
        Employee
        sofix001
        Employee
        November 14, 2024

        Thanks @DrSG for your feedback! cc @Tomegranate on this

         

        Soph

        Docs PM

        P
        Newcomer
        Pink2939
        Newcomer
        November 19, 2024

        Well that is great but is it better then google docs or is it the same thing as google docs and what is the difference or what do they have in common?

        Show more replies
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