Previewing Docs and Images from Email Engagements

We have just rolled out Emails for Zoom Contact Center - we are a fairly small/mid size company and were using gsuite for most of our operations. Our customer service team is used to some functionalities from the delegated inbox/gmail that are missing - especially with previewing documents and images without having to download them as well as being able to actually download inline/embedded images within the email.

Is this something Zoom is working on and does anyone know how to escalate or add to that feature request.