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김
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김향기목사
New Member
March 18, 2026
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request refund

  • March 18, 2026
  • 2 replies
  • 14 views

unused subscription. I forgot the biling. I want to get refund

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@김향기목사,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    2 replies

    hoodee23
    Employee
    hoodee23
    Employee
    March 18, 2026

    Hi, Thank you for joining the Zoom Community and for raising this question. To request for refund, please submit a Billing ticket by clicking this link. Please be on the look out for email replies as one of our Billing Analysts will reach out and respond to your opened ticket.

    Thanks! Hope this helps!

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    March 18, 2026

    Hello ​@김향기목사,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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