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The Literacy Haven Ltd.
New Member
January 30, 2026
Question

I can't upgrade zoom subscription

  • January 30, 2026
  • 1 reply
  • 10 views

Hello,.

I am unable to pay for zoom subscription. I've used all the cards in my house including other family members' cards and it's still declining.

I just switched from another provider to to zoom last month. The account I used was without funds when it expired. I just funded but it's declined every card.

Please what should I do.?

1 reply

MGSR
Community Manager
MGSR
Community Manager
January 30, 2026

Hello ​@The Literacy Haven Ltd.,

Welcome to the Zoom Community! We’re glad to have you here!
 

If your payment is still being declined after trying multiple cards, here’s what you can do:

  1. Double-check that your cards are among Zoom’s accepted payment methods: Accepted payment methods for Zoom.
  2. Contact your bank or card issuer to make sure there are no holds or restrictions on your cards.
  3. Try waiting a short while and attempt the payment again, as temporary issues can sometimes cause declines.
  4. If you continue to have issues, you may need to submit a request to billing support for further assistance.
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