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A
Newcomer
Anthony_Mit
Newcomer
December 15, 2023
Question

Zoom Contact Center - Default ClickToCall

  • December 15, 2023
  • 2 replies
  • 5 views

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

 

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

 

Any help would be greatly appreciated.

 

Thanks!

2 replies

V
Newcomer
VasC
Newcomer
February 25, 2025

Did you ever find a solution for this

 

thanks

A
Newcomer
Anthony_MitAuthor
Newcomer
February 25, 2025
Hey there, We ended up writting the following script
 
sudo kill "$(pgrep -i zoom.us)"
echo "Kill Zoom process"
/usr/bin/defaults write "/Library/Preferences/us.zoom.config" "ClickToCallDefault" '1'
echo "Set ClickToCall default to Zoom CC"
open /Applications/zoom.us.app
echo "Reopen Zoom app"

exit 0
 
I hope it helps you!
    V
    Newcomer
    VasC
    Newcomer
    February 25, 2025

    Thank you so much for your quick reply.

    Do you have something that works with windows 11

     

    thank you

    A
    Newcomer
    Anthony_MitAuthor
    Newcomer
    April 3, 2025

    You could try the following PowerShell Script at your own risk.

     

    # Define application details
    $progId = "ZoomContactCenter.Tel" # Custom ProgID - make sure this matches Zoom's registration if it exists
    $appName = "Zoom Contact Center"
    $appPath = "C:\Program Files (x86)\ZoomContactCenter\ZoomContactCenter.exe" # Adjust path if different

    # Register the app as a TEL handler in the registry
    New-Item -Path "HKCU:\Software\Classes\$progId" -Force
    Set-ItemProperty -Path "HKCU:\Software\Classes\$progId" -Name "(Default)" -Value "$appName"
    New-Item -Path "HKCU:\Software\Classes\$progId\shell\open\command" -Force
    Set-ItemProperty -Path "HKCU:\Software\Classes\$progId\shell\open\command" -Name "(Default)" -Value "`"$appPath`" `"%1`""

    # Associate the tel: protocol with this handler
    New-Item -Path "HKCU:\Software\Classes\tel" -Force
    Set-ItemProperty -Path "HKCU:\Software\Classes\tel" -Name "(Default)" -Value "$progId"

    Write-Host "Zoom Contact Center has been set as the handler for tel: links (if supported)."


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