ZCC Trainer Flow

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Is there a way where a training agent could be setup to automatically join all calls coming into a specific queue? I understand that this could be done through monitoring but the customer wants to automate this when they are onboarding new agents.

Agent & Supervisor Experience
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Anonymous

All calls? If there a several calls going at once how would they do this? From a training perspective, I advise our customers that it is easier for a the person doing the training - start a meeting, share their screen with the person being training, be sure to enable share sound when sharing. This will allow the trainee to listen to all of the conversation.

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