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UCGuruTCS
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February 24, 2024
Question

ZCC Trainer Flow

  • February 24, 2024
  • 1 reply
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Is there a way where a training agent could be setup to automatically join all calls coming into a specific queue? I understand that this could be done through monitoring but the customer wants to automate this when they are onboarding new agents.

1 reply

A
Anonymous
December 2, 2024

All calls?   If there a several calls going at once how would they do this?    From a training perspective, I advise our customers that it is easier for a the person doing the training - start a meeting, share their screen with the person being training, be sure to enable share sound when sharing.     This will allow the trainee to listen to all of the conversation.

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