ZCC email Manage entry point option | Community
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Partner
nordinjr
Partner
July 31, 2024
Solved

ZCC email Manage entry point option

  • July 31, 2024
  • 3 replies
  • 4 views

I was trying to search manage entry point option on :

contact center management > flows > "flow channel a (email)" ellipsis (...) > manage entry point

unfortunately, I'm unable to find that said option on ellipsis (...),
may i know is it connected to flow's diagram editor on why it doesn't appear.

if it's connected can you guide on me how?

Best answer by GauravPurohit

you probably need to scroll to the very right. the dropdown will appear asking to manage entry point.

 

3 replies

G
Newcomer
GauravPurohitAnswer
Newcomer
August 14, 2024

you probably need to scroll to the very right. the dropdown will appear asking to manage entry point.

 

N
Partner
nordinjrAuthor
Partner
August 15, 2024

thank you for the reply but apparently i was not properly set event assignment on flow editor (Start widget) and add entry point

B
Newcomer
Betty01
Newcomer
August 15, 2024

The "Manage Entry Point" option in ZCC (Zscaler Client Connector) email settings allows administrators to control and configure how emails are routed through Zscaler's cloud security platform, defining entry points for email traffic to ensure proper filtering and security enforcement.

G
Newcomer
gidxl03
Newcomer
August 20, 2024

I had the same issue, 'Manage Entry Point' wasn't visible in either the Flows ellipses or in the Start widget until I hit 'Publish'.  I don't understand why as it is not yet usable . I went back to check the docs and found that 'Prerequisites for adding or editing entry points' says 'Associated flow must be in a Published status'  Painful ! 

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