Welcome Screen - Making it easy for your customers to contact you across multiple channels

The team at Zoom have cooked up a great extra feature for contact center - the ability to bring all of your channels into one welcome screen on a website. Instead of multiple icons, we now have Welcome Screen.

This means we can offer chat, video, calls, message options, plus the ability to take customer information before an interaction starts, a much cleaner experience. A lot of possibilities & this looks great as an out of the box feature.

Check out the video on YouTube