Salesforce intelligent call routing

Forum|Forum|2 years ago
November 8, 2023
2 replies
0 views

We're trying to use fields from Salesforce in our call flows to route calls directly to users or queues. I cannot seem to find any documentation on how to do this in the call flows even after we have completed out Salesforce integration. Any idea of where documents might be for this?

Flow Editor

B

Budak3437

Partner

Hello,

Could you review links? I complated sf integration with this links

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060431

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058994

https://help.salesforce.com/s/articleView?id=sf.video_zoom_setup.htm&type=5

B.R.

B

brfi

Newcomer

@Budak3437 ( @YaBoiB tagging you in case Budak is no longer around)
This link that https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060431
returns the following:

You do not have sufficient privileges to access this knowledge item

Can you please fix it?

YaBoiB

Community Champion | Employee

Hello @brfi,

The link is not broken; however, the Zoom for Salesforce app has been deprecated and is no longer available in our ecosystem. We still have an integration with Salesforce, just not one that Zoom developed independently. We now use the joint collaborated and developed Zoom for Salesforce application in our marketplace. If you go to marketplace.zoom.com you should be able to sign in and use the integrated application.