recording error

I have two issues, the first one is that my meeting did not record to the cloud. I made a couple of test recordings before and after - all of which worked, so I am not sure what happened with the important one I really needed and if it can be recovered.

Second - I have sent at least 3 reports via the zoom report a problem system and sent several emails and have had not response after 5 days.My account apparently lacks live support so I cannot get any other help. Any suggestions?

thank you.