Queue-specific opted-in agents not available in Zoom Contact Center dashboards?

Hi everyone,

we are using Zoom Contact Center and would like to build a real-time dashboard or wallboard for a specific queue.

Our goal is to have a real-time tile that shows how many agents are currently opted in and ready for that specific queue.

The issue is that the available dashboard widgets seem to show either global agent status or queue membership, but not the number of agents who are actually opted in to a specific queue.

Example:
An agent is assigned to queue XY but is not currently opted in to that queue. However, some agent availability widgets or views still include that agent because Zoom appears to distinguish between queue assignment and queue opt-in status.

In the “My Agents” view, we can use the filters Queue = XY and “Fully opted-in” to display the correct agents. However, this information does not seem to be available as a dashboard tile or wallboard widget.

Zoom Support confirmed that a real-time widget showing the number of opted-in agents for one specific queue is not available by default and suggested submitting a feature request.

Has anyone found a workaround for this? For example via another widget, an API-based solution, or a different dashboard configuration?