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December 4, 2024
Question

Queue Callback phone number format

  • December 4, 2024
  • 0 replies
  • 2 views

We are US based call-center and want to implement callback option for callers when they are waiting in the Queue. We notice that ZCC uses 11-digits 1xxxyyyzzzz when accepting caller's phone number for the purposes of callback.

 

Is there a way to use only the 10-digits (excluding 1)? Since it could be confusing when callers want the callback on a different number.