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M
Newcomer
mr122
Newcomer
April 8, 2025
Question

Quality Management Evaluations

  • April 8, 2025
  • 1 reply
  • 1 view

We have started using scorecards and evaluations within the contact center. I have made it so that they need to be manually acknowledged. However, I do not see where the agent has the ability to view their score and acknowledge it on their end. Any articles out there that I missed on how to get this going?

    1 reply

    M
    Newcomer
    markoal
    Newcomer
    April 8, 2025

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