No Internal Agent Voice Call Option | Community
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S
Newcomer
sdudley
Newcomer
January 25, 2024
Question

No Internal Agent Voice Call Option

  • January 25, 2024
  • 1 reply
  • 3 views

There seems to be no way in Zoom Contact Center for one agent to voice call another agent in ZCC. We have employees physically located in different areas. This was a feature in Five9 that I assumed was standard across the platforms but it seems not.

1 reply

B
Partner
Budak3437
Partner
January 26, 2024

Hello,

this feature is also available in ZCC. Can you check the preference or queue settings?

When I open the PC, I will find it and share it with you.

B.R

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