Contact Center

I am new to the Salesforce Zoom integration.Everything is installed and configured but using the Zoom Contact Center (ZCC) is a bit of a challenge.When I make outbound calls from ZCC, if I use engagement to set the contact and account and enter a comment, when I click "Done" the call generates a task in Salesforce which is good. When I recieve an inbound call and use engagement to enter the contact, account, and note, The "Dome" button is grayed out and I can't click it. Once the clock on the ended call runs out and engagement closes, no task is created which is a problem. What am I doing wrong here?Thanks in advance,Steve

I am using Zoom sample web sdk  which contains modules and files but i am not able to include those files in my vue js project as it contains various script links

Using Zoom integration with Zendesk, after completing engagement I get a loading wheel. It does not go away. I have cleared cache and cookies. I'm using Chrome on Mac. Unable to use Safari the integration on Safari does not load correctly.  Anyone else having this issue? This picture is from 10mins after clicking complete engagement. 

Hello, I'm trying to modify my flow in the contact center. When I save it and try to publish it I get "The Studio is invalid". I'm new to this platform. Anybody know why I can't publish this? Thanks

Contact center is not creating tickets in Zendesk if a customer leaves a voicemail. Our agents have to manually create tickets after answering a call. We had this option in dialpad, grasshopper, and ring central. Is this not an available option in Zoom? 

Hi All, I am looking for a way to integrate zoom application logs with New relic. I need to send all zoom application logs to New relic application for audit purposeHas anyone done it before or is there a way to do it? i tried to check the documentation but did not find any clear documents. Any help on this would be highly appreciated. Thank you.

For Midwest Real Estate Data (MRED), a multiple listing service, an unwavering dedication to customer experience is one of its biggest drivers of success. And for Katrina Bressler, this dedication is more than just a job, it’s how she approaches work every day. Having worked at MRED for 17 years in various Help Desk and tech support roles, Katrina now leads the customer experience team with unique insight into common customer issues and the tools needed to deliver quality support to their subscribers. Katrina depends heavily on technology to enable MRED’s award-winning Help Desk team to provide exceptional customer service to nearly 50,000 subscribers throughout Illinois. When the staff began experiencing audio quality issues that required frequent system rebooting and extended troubleshooting, Katrina kne

Hello  Community . I'm am a total novice on this. Here is my issue . I am trying to set up a flow . the flow does a business hours check and then either routes to a call queue or plays a message that we are closed. I believe it getting to the queue but the soft phone is not ringing. We have not migrated yet from our other provider so Im trying to duplicate how out current set up is 

How do I get an Email or contact details for customer service about a billing?

I have a Zoom F3 (V2.00) and, as a new owner, have difficulty reading the small text.  Is it possible, after pressing the magnify button, to have a larger text, in the opposite screen area, showing the magnification factor ?For example, press Input 1 and show larger text magnification factor in Input 2 area of the LCD.

I have a call queue that after 2 minutes on hold offers the caller option for call back.In this same queue I have an overflow that after 10 minutes on hold force rolls to a backup call center. The backup call center is outsourced. What would happen if the caller selected a call back at 2 minutes and remained on hold past the 10 minute threshold before the overflow logic kicks in and sends the call to the backup call center?

why do some reps have so many declined calls ? Is there a way to determine purposefully declining vs system related? 

Requiero soporte para resolver problema, al accesar me sale este mensaje: El dominio asociado a su dirección de correo electrónico ha sido reclamado por Dirk Kröning. Para conservar el acceso a su cuenta de Zoom, seleccione a continuación una acción.   

Hello all,The following is a message I received from one of my user's in ZCC.  Does anyone have recommendations or Ideas?

How am I supposed to solve a problem that I can't find the answer to in your Q&A and when I can't speak to a person via telephone or ticket and no one is answering my question in the forum? This is completely ridiculous. I'm trying to run a business.  

Hello, I was able to create an account-level Server-to-Server OAuth application to host our webhook events and API calls. The app shows that it is "Activated" and it shows up under installed applications on our account: Within the app, under "Features", I enabled "Event Subscriptions" to be able to utilize webhooks: I checked the box to enable the webhook for user.status_changed: The Endpoint URL validated successfully:

Wollen Sie wirklich, dass ich rechtliche Schritte einleite? Dann werde ich es tun. Und Empfehlen kann ich ZOOM auch nicht. 

Instructions say click on your profile picture then scroll down to "update". But update is not in my menu? 

Hi,I started a ZOOM meeting going live on FB group, but the FB removed my live saying it's nudity and sexual content.  It was an important meeting announced to be able to be viewed live on FB, thus failed. What can I do to make sure my ZOOM live in FB is not denied? Thanks! (edit: this happened to  a paid business account)

Quando estou compartilhando a tela e gravando. Aparece meu vídeo e dos demais participantes. Eu preciso saber onde mudar a configuração para que apareça só meu vídeo no compartilhamento. Ou seja só a minha janela de vídeo. 

How can analysts see who the abandoned caller is? If they hang up before the request call back we want to proactively call them back anyway so the agents need this view.

OkI need for a month, Dear Sir, As I confirmed to you that I need for only one month but in the credit card it has been debited for 12 months which is Rs.250000/-. kindly reverse for the 11 months please

Help, please! And also the "computer audio" feature is not available for some reason

Hi. I work in a yoga school. We have online classes everyday. I'm responsible for creating new meetings on the main computer. Our yoga teacher uses a tablet for online classes. Both devices are obviously logged as the same user, but yesterday the link to the meeting was nowhere to be found in the tab "My Meetings'' on the tablet. But it was visible on the main computer though... Do you have any ideas what might have happened?

It just keeps loading but is not working. Can someone please help me?