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Newcomer
February 20, 2023
Question

Abandoned Calls Details

  • February 20, 2023
  • 1 reply
  • 21 views

How can analysts see who the abandoned caller is? 

If they hang up before the request call back we want to proactively call them back anyway so the agents need this view.

    1 reply

    Newcomer
    April 26, 2023

    I had to give agents enhanced supervisor access rights in order to see the Queue Detail Reports