I need help I didn't find my videos | Community
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New Member
June 12, 2026
Question

I need help I didn't find my videos

  • June 12, 2026
  • 1 reply
  • 5 views

need to see my videos 

You deleted them on cloud 

Want to pay .

Why u deleted them

You have to wait .I am a client for two years 

What shall I do now .

1 reply

aluyun
Community Manager
Community Manager
June 12, 2026

Hi ​@Prof.kimo qudrat,

 

Thank you for joining Zoom community. If your cloud recordings were deleted, it’s usually because they were moved to Trash (recoverable) or because your account was downgraded to Basic, which triggers deletion after a period of time.

 

What you can do now:

  1. Check your Zoom Trash (recoverable up to 30 days)
  • Sign in to the Zoom web portal
  • Go to Recordings (Cloud Recordings)
  • Open the Trash section and look for the missing recordings
  • If they’re there, restore them
  1. If your account was downgraded to Basic
  • Cloud recordings are deleted after 30 days
  • If you re-subscribe within that 30-day window, access can be restored
  • If it’s been more than 30 days, the recordings are permanently deleted and can’t be recovered.

 

You may also check out this links for more information.
Missing Zoom meeting recordings issues

Finding your computer and cloud recordings