How To Empower Your Customer Service Agents

Forum|Forum|3 years ago
January 5, 2023
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"What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called 'agent empowerment.'

At first glance, empowering agents seems simple. But many companies struggle to actually give their agents the tools they need to succeed.

We spoke with Jeff Toister, bestselling author and customer support expert, to learn exactly what support teams can do to empower their agents."

Read the full blog post here: https://blog.zoom.us/empower-customer-service-agents/

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Peter165

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Hello

Do not know where to give this issue but zoom has started to glitch since last update camera starts jumping and changing color. It is not computer and many others had said the same is happening for them. Need help to fix issue.