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Explorer
December 26, 2024
Question

Hide chat campaign widget during closed hours

Hello all,

We are implementing ZCC Chat campaign. We would like to hide the chat widget on the web-site, when the call-center is closed (out of hours) or provide an alternate form to collect the customer's detail and submit. 

Please share your thoughts on how we could achieve this. Thanks.

    2 replies

    Partner
    December 26, 2024

    One possible solution, you can placed a condition widget in your chat flow, and use your business hours/closure set to route when closed - to a send media widget with a "we are closed message".   In the send media widget you could also instruct them to send an email and either provide the email address or a mailto: link.    

     

    This does not remove your chat button but it does provide a way to control during business hours and closed hours.

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    Dilip_CAuthor
    Explorer
    December 26, 2024

    Thank you. Yes, it is a poor substitute 😞 , but a last resort.

    The campaign management does not allow you to 'OR' multiple campaigns. If there are multiple channels in a  single campaign, all of the channels show up.

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