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jimmyatlantic
Newcomer
February 5, 2025
Question

Contact Center "Base Storage Capacity"

  • February 5, 2025
  • 1 reply
  • 9 views

Per this article on Contact Center storage - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057885, it states that each CC license has a different "Base Storage Capacity depending on the license type." I cannot find these levels in the support page and the ZVA bot cannot connect me to a live chat agent to ask. Does anyone know what the base levels are for Essentials, Premium, and Elite license types?

1 reply

Arps
Community Champion | Employee
Arps
Community Champion | Employee
February 13, 2025

Hello!  
Each of your contact center agents in the different tiers come with 5GB of storage.
You can check your storage usage in Account Management -> Reports -> Contact Center, then click on the Storage tab.  

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thanks! Rick



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