Agent to Agent Warm Transfer while unavailable... | Community
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Newcomer
October 24, 2025
Question

Agent to Agent Warm Transfer while unavailable...

  • October 24, 2025
  • 0 replies
  • 2 views

Hi, 

 

Since Zoom Contact Center doesn’t allow transfers to unavailable agents, is there a way for agents who are marked unavailable for external calls to receive internal transfer calls from other agents?  For example, I have an agent who is unavailable due to wrapping up an extended call, but another agent would like to warm transfer a new call to them to handle next.