Newcomer

Solved

Update Payment Information

For some reason, there isn't an "edit" option beside payment type and I am unable to update my payment info. Any solutions?

Thanks!

Best answer by CR_Nonprofits

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit.

Please submit a support ticket, so we can help you with your request to access Zoom.

Community Champion | Employee

Thank you for reaching out to Zoom Community!

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

Newcomer

Ok please wait I will send you

Newcomer

I updated my payment method, and it shows the new date on my account, but every time I log in, I get asked to update again. What's wrong?

Community Champion | Employee

@PeterDLutz Have you checked into TechSoup for Nonprofits? https://www.techsoup.org/zoom

Employee

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit.

Please submit a support ticket, so we can help you with your request to access Zoom.

Newcomer

ok

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