Need help renewing my pro subscription | Community
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Naomiu
Newcomer
January 15, 2023
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Need help renewing my pro subscription

  • January 15, 2023
  • 11 replies
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I am getting emails offering me special coupon to renew at 30% discount. When I click on link in email it takes me to the correct place: account management, billing. But nothing that I click on allows me to complete the transaction.

Others have reported same experience, and nobody is responding.this is very frustrating. i am not entitled to phone help, the chatbot is useless, i think this community is the only possible source of an answer. please somebody explain how to actually complete the renewal process. thank you very much

      Best answer by rn-zm

      Hi @ls_c @Naomiu @Pearl19 @Esszeekay @howardbrennan  for coupon code issues, please refer to the Knowledge Base Article on Zoom discount code issues 

       

      For issues with discount codes, submit a request to Zoom Support. During the ticket handling process, you must provide details about the discount, such as a screenshot of the coupon code or name of the discount. Zoom Support can help identify if your account is eligible for the discount and adjust your invoice if applicable.

       

      ℹ Learn more about applying discounts to your Zoom account.

      11 replies

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      R
      Community Manager
      rn-zmAnswer
      Community Manager
      March 21, 2023

      Hi @ls_c @Naomiu @Pearl19 @Esszeekay @howardbrennan  for coupon code issues, please refer to the Knowledge Base Article on Zoom discount code issues 

       

      For issues with discount codes, submit a request to Zoom Support. During the ticket handling process, you must provide details about the discount, such as a screenshot of the coupon code or name of the discount. Zoom Support can help identify if your account is eligible for the discount and adjust your invoice if applicable.

       

      ℹ Learn more about applying discounts to your Zoom account.

      E
      Newcomer
      Esszeekay
      Newcomer
      March 21, 2023

      @RN52_2  I am getting more and more frustrated! I had contacted both billing by phone and zoom support regarding the 30% discount code and had received WRITTEN confirmation that I would get the 30% discount on my renewal date which was today. Then today I get a notice that I was charged the full amount!!!’ This after hours of being on hold to get through to billing and days of waiting for a response from zoom support.  This is really not an ethical way to treat your clients.  I have to now spend hours to try to get through billing?  As if we don’t have jobs!!! I can’t believe how upsetting this has become for me and so many of your customers. I was even told that Zoom would be addressing this problem. You have to make it easier for customers to make sense of renewal process by being more transparent and allowing easier access to customer support. If I don’t get this addressed, I will complain to my credit card company and switch providers!

      R
      Community Manager
      rn-zm
      Community Manager
      March 22, 2023

      Hey @Esszeekay I have found your ticket and have flagged/following this internally for an update. Sorry for any inconveniences this may've caused you. 

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