Changed Pro Account Ownership to another User but meeting duration is still at only 40 min.
- January 15, 2023
- 1 reply
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Hi,
I recently successfully changed the ownership of a Pro Account to another User account. I followed the instructions in this article Changing the account owner – Zoom Support
All the credit cards details were also successfully transferred and the most recently Invoice and payment dated 14th January was successful and a softcopy was emailed to the other User email.
In the User's (***********, now the Account Owner) Account Profile (please refer to attachment) :
1. Notice that the Basic at the top right, it should be indicated as Licensed.
2. Account Type = Pro (Named Host)
3. Your Role = Owner
4. Meeting Capacity = 100 (should be 500 as we also subscribed to Large meeting)
I hosted a meeting last night (UTC +8) using the *********** but Zoom terminated my meeting at exactly 40 minutes' duration with maximum of 100 participants. I signed out of Zoom, sign in again and restarted the meeting, and the same maximum duration and participants were applied. For the 2nd time I signed out, restarted my computer and signed in again. The same limits happened. I borrowed a friend's Pro Account to continue the meeting without any more interruption.
After our meeting, I reverted the Ownership to the original license owner's email, signed in and started a test meeting which lasted more than an hour.
Was there any step(s) that I missed out or is it a software bug?
Thank you.