Not receiving AI summaries after the meetings | Community
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Newcomer
BarryKul
Newcomer
May 8, 2024
Question

Not receiving AI summaries after the meetings

  • May 8, 2024
  • 3 replies
  • 262 views

I am no longer receiving email summaries from the AI companion.  Looks like they are in the chat but not via email.  When reviewing the settings I do not see the following setting:

 

(Optional) Select the checkbox next to Include the full summary text in the email sent to users to send the full summary as part of the email to appropriate recipients."

 

Also in AI Companion Managment Summary List the "share" button is not longer enabled.  Edit and Delete are enabled and active.  Any REAL HUMAN assistance is appreciated!

 

Barry

    3 replies

    C
    Newcomer
    colt4
    Newcomer
    May 14, 2024

    You could copy it from your Zoom account and send if it is not sent automatically for any reason. You could also set up a webhook to share the meeting summary with specified recipients. Alternatively there is a Zoom marketplace app, Salepager, that lets you share the meeting summary.

      B
      Newcomer
      BarryKulAuthor
      Newcomer
      May 14, 2024

      Thanks.  Yes, I can copy and forward but the email summary was preferred because I could quickly edit and forward to the team.  This works best when dealing with this step via a smartphone.  So, getting the automatic email summaries, again, would be best.

        H
        Newcomer
        HappyD
        Newcomer
        August 26, 2025

        I am having the same issue. We were getting the Meeting Summary every month when we had a monthly meeting, but no more. I wish they wouldn't keep changing things that work just fine! If you get any updated way to get them sent to your email again, I would be very interested. Thanks!

          R
          Newcomer
          Richard Milland
          Newcomer
          February 16, 2026

          Having the same issue, was this ever resolved?

          ExpertswhoJohn
          Community Super Champion | Customer
          ExpertswhoJohn
          Community Super Champion | Customer
          February 16, 2026

          ​@Richard Milland 

          My experience is that you start transcripts. I believe that this is where zoom gets the information from


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