Virtual Agent does not understand question

I agree with this. Surely there's a better way to connect tags and keywords with your customer's questions...

It sounds frustrating that the Virtual Agent isn't helping with your sign-in issue. Have you tried clearing your browser's cache or using a different browser? Sometimes that can resolve sign-in problems. If the problem persists, consider checking for any updates related to the service or try using , as it might provide a more and smoother experience.

It's frustrating that the Virtual Agent can't help with your sign-in issue. If live chat isn't responding, try other support channels like email or social media for faster assistance.

It sounds incredibly frustrating to experience this. Here's what I recommend:

1. Clear Cache & Cookies: Try clearing your browser’s cache and cookies or use an incognito window to sign in.
2. Reset Password: If you haven’t already, try resetting your password to see if that resolves the login issue.
3. Contact Support Directly: If the virtual agent isn’t helping, search for the official support email or phone number for a more direct approach.
4. Social Media Escalation: Reach out via Twitter or Facebook to the company’s official accounts, as they often respond quicker on public platforms.
5. Reference Payment: When you get through to a live agent, mention the payment reference to show your account is active.