Zoom Phone

Forum|Forum|2 years ago
February 13, 2023
1 reply
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I have a number zoom gave me for work. I have the option to call and team chat. I am supposed to have the option to text. I was told if i open the app and go to "phone" there would be four options at the top that say "History, voicemail, lines, and SMS." I do not have the text option at the top. I spoke to someone named Patrick and he said he would get with his supervisor to fix it, but of course I never heard back from anyone. The zoom customer support doesnt help either. Anyone have this problem or know where I can go to get this issue resolved ? Thanks !

S

sachinzoom

Community Champion | Employee

Hi There,

Are you the only user in the account ? I am trying to determine if you are the admin or not.

If you are a user, who has been given a zoom number for work, You will first need to initialize your account to see the history, Voicemail, lines, SMS etc.

Here are the initial setup instructions:

https://support.zoom.us/hc/en-us/articles/360028936531-Getting-started-with-Zoom-Phone-users-#h_0d9c113c-ee80-4abf-a0df-91ed655da209

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.