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zoomzoomyzoom
Newcomer
October 21, 2025
Question

Zoom not connecting/offline status

  • October 21, 2025
  • 4 replies
  • 25 views

Hello,

 

Since yesterday's global issue with AWS, one of our Windows Zoom clients has not been able to connect at all. It says it is offline, and I am unable to change my status; when I try to change my status, it just gets stuck on "connecting." Every other PC in the office is working fine.

 

I have done the following so far, but nothing has worked:


- Updated to the latest version

- Uninstalled Zoom, used cleanzoom.exe, then installed v6.4.12
- Uninstalled Zoom, used cleanzoom.exe, then installed v6.1.11
- Uninstalled Zoom, used cleanzoom.exe, then installed v5.17.5
- Deactivated local Antivirus
- Flushed DNS on local PC, released and renewed IP address
- Used VPN to change location to same country, another country and also to USA 
- Tested client using the Network Connectivity Tool, every test passes without any issue
- Shut down the PC fully and turned back on, as well as restart
- Installed all Windows updates and latest BIOS firmware

I'm not sure what else I can do at this point besides replace the computer. Everything else on the computer is working perfectly fine, so it can't be the PC, our internet connection, router/network, etc.

    4 replies

    Z
    Newcomer
    zoomzoomyzoomAuthor
    Newcomer
    October 22, 2025

    Update: The issue appears to be with the account. I have created a new account under a different email address and it works perfectly fine on the computer.  Any ideas who to contact from Zoom to get the account fixed? 

    Y
    Newcomer
    yuns
    Newcomer
    October 22, 2025

    I am experiencing a similar issue as well. I haven’t been able to find any solution, except for having the affected account deleted and then re-registered.

    Y
    Newcomer
    yuns
    Newcomer
    October 22, 2025

    I am experiencing a similar issue as well. I haven’t been able to find any solution, except for having the affected account deleted and then re-registered.

    O
    Newcomer
    oberon
    Newcomer
    October 29, 2025

    I met exactly the same issue. After global issue with AWS my zoom account stuck in offline status. I can not change the status. I can not send or receive messages. I checked with my Windows app,  web browser, mobile app - the same issue everywhere.

    At the same time another account works fine on the same devices. I also unistalled and install zoom again - nothing changed.

    I have no any idea how to fix it.

     

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