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sgnde2
Newcomer
December 3, 2021
Question

Zoom keeps crashing

  • December 3, 2021
  • 3 replies
  • 0 views

Folks, since my upgrade last Friday to 5.6.8 (2048) (Win 10, 64bit) , I expierence reproducible crashes when starting Zoom (Zoom quit unexpectedly etc. ). OS is fully up to date.

Now comes the hopefully important detail as this is the only difference I am able to detect : this does not happen at work with my laptop (resolution: 3840x2160) , where I use a second monitor   as primary device (!) with a resolution of 2560x1440 - at home, the second display's resolution is lower (1920x1200  but as secondary device !!!). The remaining setup is basically identical: ethernet and monitors attached over USB-C hubs.

 

Downgrading to older Zoom versions did not solve the issue.

Detaching the second monitor does not help.

 

Any clues are highly appreciated.

Thx Stephan

    3 replies

    K
    Newcomer
    Kamund
    Newcomer
    December 3, 2021

    No idea what's going on, but I'm experiencing the same issue since the most recent update.

    K
    Newcomer
    kaviharlot
    Newcomer
    April 10, 2022

    having same issue after upgrade to 5.6.8

    online grocery shopping

    J
    Newcomer
    JAYTE
    Newcomer
    December 2, 2022

    Having the very same issues after the latest update!! ZOOM is my daily modality for connection to my clients, and this has become so problematic, I believe I will need to leave ZOOM and perhaps return back to the days of Skype. I cannot have my Zoom calls crash multiple times a day, this is horrible. 

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