Zoom Desktop client for Mac M2 Chip kann nicht installiert werden | Community
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Newcomer
Bernhard
Newcomer
March 5, 2023
Solved

Zoom Desktop client for Mac M2 Chip kann nicht installiert werden

  • March 5, 2023
  • 2 replies
  • 1 view

Hello, 

 

ich kann den Zoom Desktop client auf meinem Macbook Air M2 nicht installieren. Am Ende des Installationsprozesses kommt immer eine Fehlermeldung. In den Einstellungen unter Datensicherheit hab ich "vom App Store und externen Entwicklern" angehakt. Es klappt trotzdem nicht.

    Best answer by Bernhard

    Hi Calvo

     

    many thank for reacting. I could solve it with Apple. The following happend

    1. i was invited to a zoom meeting

    2. Clicking on the link forced me to download the zoom file

    3. Zoom was asking if I accept the access to files in the download folder BUT - I missed to read "download" folder and denied

    4. From that point on I was not able anymore to install the file because this pop up never came up again

    5. Apple installed another user and then it worked again. 

    6. Finally we deleted the new account and the zoom desktop client is still there

    2 replies

    C
    Community Champion | Partner
    Calvo
    Community Champion | Partner
    March 6, 2023

    Hallo Bernhard

    leider nutze ich keine MacOS aber wenn du eine Fehlermeldung erhältst dann empfehle ich dir einen Support case zu eröffnen und alle Details dort hinzuzufügen damit die Entwickler sich dies mal anschauen können oder evtl. wissen diese von dem Problem bescheid und können dir sofort helfen.

    Bitte füge doch hier die Fehlermeldung hinzu um zu sehen was für Informationen dort stehen evtl. kennt das Problem jemand in der Community.

     

    Grüsse calvo

     

    B
    Newcomer
    BernhardAuthorAnswer
    Newcomer
    March 7, 2023

    Hi Calvo

     

    many thank for reacting. I could solve it with Apple. The following happend

    1. i was invited to a zoom meeting

    2. Clicking on the link forced me to download the zoom file

    3. Zoom was asking if I accept the access to files in the download folder BUT - I missed to read "download" folder and denied

    4. From that point on I was not able anymore to install the file because this pop up never came up again

    5. Apple installed another user and then it worked again. 

    6. Finally we deleted the new account and the zoom desktop client is still there

      C
      Community Champion | Partner
      Calvo
      Community Champion | Partner
      March 8, 2023

      Hi Bernhard

      glad that you could solve the issues by yourself and thank you very much for post your solution, so others can find it.

       

      cheers

      calvo

       

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