Zoom chats disappearing | Community
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Newcomer
February 6, 2023
Question

Zoom chats disappearing

  • February 6, 2023
  • 2 replies
  • 11 views
Hello! Since last week, my teams have been in zoom meetings where the chats that come through during the meeting can be seen via the notification pop-up, but when you click into the chat modal itself, they disappear. Also, when going into breakout rooms, we cannot see any of the saved chat. Is this happening to anyone else /  are there any other known solutions?

    2 replies

    Community Champion | Employee
    February 6, 2023

    Hello,

     

    Please ensure in-meeting chat is enabled for you:

    https://support.zoom.us/hc/en-us/articles/203650445-Chatting-in-a-Zoom-meeting

     

    Also to save in meeting chats, Follow this KB

    https://support.zoom.us/hc/en-us/articles/115004792763-Saving-in-meeting-chat

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    Community Champion | Customer
    February 6, 2023

    To be able to see saved chat still in breakout room, turn off new chat meeting experience in the host's user settings.   There's a couple threads about this on here if you search.  Put in a feature request and hopefully Zoom will adjust this soon.