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Newcomer
kenth
Newcomer
December 13, 2021
Question

Zoom Chat - notifications but no message

  • December 13, 2021
  • 3 replies
  • 3 views

Hi all - new to the community so please be gentle!

 

From this morning, our company has found the floowing issue started.

 

On WIn 10 device with Zoom app....

A notification pops up advising a new message has been received

After selecting the notification, the Zoom App window pops up and there is no new message showing.

After exiting Zoom and reopening the app, the message appears.

 

This is only happening intermittently

    3 replies

    Bri
    Community Manager
    Bri
    Community Manager
    December 14, 2021

    Hi @kenth and welcome to our community! 😎

     

    What version of Zoom is being used? Also, is this happening on one or multiple devices?

    B
    Newcomer
    Barryodo
    Newcomer
    December 20, 2021

    Hi, I have encountered this issue in the past week, very annoying. does not happen on mobile, but on the desktop Version: 5.8.6 (2048)

    D
    Newcomer
    dab
    Newcomer
    January 31, 2022

    Hi, I have it seems the same problem. The Zoom Chat (not in a meeting) shows a red dot, which I assume means an unread message. However, I cannot locate anything unread. Any ideas? Thanks

    D
    Newcomer
    dab
    Newcomer
    January 31, 2022

    Ahhh, I found the issue. The notification was not for a new chat, but for an invitation for a contact request. However, in that case, the notification did not make sense as the invitation was already accepted.

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